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WhatsUpDoc4987
Participant
April 18, 2020
Question

Really need help here and there is no email contact, nothing on Adobe

  • April 18, 2020
  • 3 replies
  • 361 views

My son is a college student. He used his student email to purchase the subsciption for ALL APPS. I used my card but there is nothing showing up in his account that it was purchased but its showing up whenever I log into my bank. I don't know if he mistakened his student email or what but he didn't get a confirmation, nothing. Is there a moderator or somebody here who can help me get this corrected?

This topic has been closed for replies.

3 replies

C
Chitrangana
Participant
April 19, 2020

It seems like he must've mispelled the email address or he forgot which email he has used. Kindly contact Adobe chat/call support and they will manage to find the account with billing information. 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 18, 2020

You need to contact support... NOTE that wait times are long due to fewer people working due to the virus

 

https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 18, 2020

Please log-in below with the PAID Adobe ID and password your son used to enroll in Creative Cloud.
https://account.adobe.com/profile


If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea— Product User & Community Expert
W
WhatsUpDoc4987Author
Participant
April 18, 2020

This is what it shows under Order History...So, I don't know what is going on but its showing up in my bank account...

 

"We didn’t find any orders associated with your account."

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 18, 2020

Only your son knows which e-mail address and password he used.  This user-to-user forum cannot help you with billing or account log-in problems.  Call Adobe support by phone during normal business hours, M-F.  Phone numbers vary by region so I can't be more specific than that.  Or reach out via online chat. See link below for contact options.

https://helpx.adobe.com/contact/what-contact-options.html

 

Nancy O'Shea— Product User & Community Expert
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