Refund

Question

Hi I downloaded Adobe Acrobat Reader-Monthly. I tried to cancel my subscription before my free trial ended. Unfortunately for me I couldn't find where to cancel.

I am requesting a refund for 10 and change amount that was taken from my account. The money was taken and I immediately contacted you, This was a mistake can you please refund my money?

Thank you

Toya Hicks

John T Smith · Accepted Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

LinSims · Answer

In addition to what John told you, be aware that you did NOT get Acrobat Reader. You got Adobe Acrobat, which is a different product.

Acrobat Reader is free and you can get it here: https://get.adobe.com/reader/

The main difference is that Reader lets you read and comment on PDF files, while Acrobat allows you to create PDFs and manipulate the files, including editing the contents.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded