Still waiting on refund

Question

Hi.I've purchased a product but then decided to cancel. According to Adobe, my refund has been processed and its been almost three weeks now. Still no credit into my account. Bare in mind, I'm in South Africa. So how and who do i contact to get back my money

Peru Bob · Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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