Skip to main content
C
CarstenG.
Participant
June 26, 2022
Answered

Subscription change from photo subscription 20GB to LR subscription 1 TB is not possible

  • June 26, 2022
  • 2 replies
  • 433 views

Hi Communitiy!

Subscription change from photo subscription 20GB to LR subscription 1 TB is not possible. The option for the change is not displayed in the subscription management. I only get the option to cancel the subscription.

What's wrong?

Thx, Carsten

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 27, 2022

Christian, if the chat window fails to open when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen then please use a different device to contact us.

C
CarstenG.Author
Participant
June 27, 2022

Stop looking for the stupid chat window and beat yourselves up with browsers. Take the shortcut: phone contact with support. they manually terminated my old subscription and I was able to order the new one. done. very easy, very nice, this is how support should go. Thx Adobe, good job!

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 26, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

    Christian_Drost
    Christian_Drost
    Participating Frequently
    June 27, 2022

    Same problem here... Chat is not working.... even when enabling popups... Is there no other way to start a chat on your website?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 27, 2022

    Try a different browser.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices