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chrisk29044249
Participant
August 26, 2021
Answered

Suddenly a year membership?!

  • August 26, 2021
  • 2 replies
  • 437 views

Hi all,

As a student I used to use a monthly membership for Photoshop and also use the Portfolio website with it. Last year this was just a monthly service. Now after I bought it for what I thought was a month is now suddenly a yearly subscription? This was not communicated clearly when buying. I dont need it a full year, it's a waste of money for me now. 

I want to cancel my subscription ASAP and get last month refunded as I used only 1 month. The customer care is really frustrating as apparently, you can't chat or call with anyone. Real bummer...

This topic has been closed for replies.
Correct answer Peru Bob

The Student and Teacher plans are only available as an annual plan, paid monthly or as an annual plan, prepaid.

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 26, 2021

The Student and Teacher plans are only available as an annual plan, paid monthly or as an annual plan, prepaid.

    C
    chrisk29044249Author
    Participant
    August 26, 2021

    Thanks. That may be true, as a year ago this wasn't the case and it was a monthly service. And since this isn't clearly stated I'm aiming to get a full refund as I'm not using it for 99%. But the automated cancellation wants a cancel fee which I'm against. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 27, 2021

    the fee is because you had an annual plan that you're canceling early.  again, contact adobe support.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 26, 2021

    how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (= cryptic icon in the lower right)

    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

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