The alarm telling me to buy photoshop won't stop

Forum|Forum|5 years ago
June 4, 2020
1 reply
615 views

I bought Photoshop yesterday but the message saying that I should pay photoshop to use, which means I'm using an illegal software, keeps coming up and never stops.

What should I do to stop it appear? Isn't it enough to pay for the software?

This topic has been closed for replies.

Correct answer umcorosicas

Thank you so much. you just solved the problem and also saved my moniter before I punch it.

The cleaner tool was the answer, I had no idea that it was.

Nancy OShea

Community Expert

Did you Run the Adobe Cleaner Tools to remove old software?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Did you Download & install new Creative Cloud desktop app and latest Photoshop?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Did you restart computer?

Did you sign-in with your PAID id and password?

Post back if you still need help.

Nancy O'Shea— Product User & Community Expert

U

umcorosicasAuthorCorrect answer

Participant

Thank you so much. you just solved the problem and also saved my moniter before I punch it.

The cleaner tool was the answer, I had no idea that it was.

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