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Participant
November 17, 2019
Question

Two identical subscriptions instead of one

  • November 17, 2019
  • 1 reply
  • 197 views

Hello! I have problem with my subscription. In my adobe account now i see two identical subscriptions instead of one. This is Creative Cloud all applications subscription. That it mean? How i fix it? I cant delete first old description, only new. For second i just paid for, but it seems there will be two payments a month.

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1 reply

John T Smith
Community Expert
Community Expert
November 17, 2019

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html