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B
BBLTD
Participant
April 1, 2022
Question

Unable to connect 'Social Sign-In'

  • April 1, 2022
  • 1 reply
  • 335 views

Hi, I tried to connect a 'social sign-in' to my Adobe account but received an error that the social sign-in is associated with another Adobe account. How can I disassociate the account or connect it to my current account? Case #ADB-23933390-L9Q1

Thank you.

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
April 1, 2022

If you have a case, you need to continue with it. We are just Adobe customers like you. Beware of scammers replying!

    B
    BBLTDAuthor
    Participant
    April 1, 2022

    Thanks, I was advised to post here, maybe I shouldn't include the case # .. thank you! 😄

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 1, 2022
    quote

    Thanks, I was advised to post here, maybe I shouldn't include the case # .. thank you! 😄


    By @BBLTD

    There is no private information in your case number.

     

    Is it possible that you had once a different Adobe account that you connected with your social media account?

     

    You should attempt to sign in to that account with Adobe using your social ID. If it has been connected, you will see the details there.

     

    I for my part want keeping social media and Adobe account separate. Do you remember the Facebook outage? All people using Facebook for their different accounts were locked out also from there.

    ABAMBO | Hard- and Software Engineer | Photographer
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