Skip to main content
V
Vectality
Participant
January 8, 2020
Question

Unable to log in to update payment CC, web page will not load after typing credentials.

  • January 8, 2020
  • 2 replies
  • 148 views

Hey all - I got a notice that my CC was rejected (expired) so I need to update it in my account. When I go to the link they sent in the email (yes, actually is Adobe) I insert my creditials and the page just sits and spins. No "user info is incorrect" no... well, nothing.

Thoughts?

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 8, 2020

Try using a different device or browser that does not have script blockers.  Ad blockers are script blockers.  If you use them, disable them before you sign-in to your account profile page.

https://account.adobe.com/profile

If you still need help, scroll down to Contact Adobe button towards the bottom.

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 8, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices