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jaym37274407
Participant
January 12, 2022
Answered

Unable to sign into my Abobe account as student email is no longer valid - Want to cancel sub

  • January 12, 2022
  • 1 reply
  • 704 views

Hi 

 

So currently have an issue which is preventing me from cancelling my Adobe subscription that was attached to a student email but now that email is not longer valid as I have graduated college. Now I can't log into my account to cancel the subscription and can't use the methods prompted by Adobe as they require you to login in... which I can't do.

 

The only option I can see is to block payment from coming out of the bank account. I have done the minumin year subscription so I shouldn't get any charges as it should be rolling but before I take this route is there a actually resolve the issue and get in touch with anyone at Adobe as the virtual help box is not providing me with a great solution. 

 

Many Thanks 

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 18, 2022

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Participant
February 21, 2022

Don't you have to sign in to even get the chat working?

kglad
Community Expert
Community Expert
February 21, 2022

yes, same as the adobe forums.