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danitvrs
Participant
January 30, 2020
Question

weird experience with creative cloud

  • January 30, 2020
  • 1 reply
  • 717 views

I have bought the creative cloud pack a few days ago, but on my account it sais I dont have the paln. 
But as I tried to buy again the same plan it sais that I already have the plan..does anyone know what might be happening? 

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1 reply

DelphiZoa
DelphiZoa
Participating Frequently
January 30, 2020

Hi Danitvrs,

 

Is there any chance you have multiple Adobe accounts? If so, make sure you are signing in with the correct ID.

 

Have you downloaded the Creative Cloud Desktop app or any of the program apps? If so, what does it say when you try to log in or open a program?

    D
    danitvrsAuthor
    Participant
    January 30, 2020

    No i dont have multiple accounts, when i launch the app it shows that i have 4 days remaining

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 30, 2020

    It sounds like your app is reverting to trial mode.  See the help article below.

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    Nancy O'Shea— Product User & Community Expert
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