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Алексей221987637azi
Participant
December 11, 2021
Answered

What kind of scam?

  • December 11, 2021
  • 2 replies
  • 250 views

Good day!
You are debiting money from my card. I am not subscribed to your services. What kind of scam?
How do I call you? How do you write?
Sincerely,
Alexey Krivonogov

    This topic has been closed for replies.
    Correct answer John T Smith

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 11, 2021
    quote

    You are debiting money from my card. I am not subscribed to your services.

    ============

    This is NOT Adobe support.  This is a user-to-user forum. 

     

    If you are certain you or a family member did not order any Adobe products or services, contact your bank immediately.  Your card may have been compromised.  Adobe would not be able to help you with that.  Your bank will ask you to sign some legal papers to launch a fraud investigation with local law enforcement before cancelling your card and issuing you a new one.  

     

    Good luck!

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 11, 2021

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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