Where did my subscription go?

Hello,
I activated an Adobe annual plan on 07 November 2020.

Today the active plan disappeared, and it tells me that I have a free plan, what happened?

I went to the shop and they told me that the product is not refundable because it has been used

This topic has been closed for replies.

Legend

How did you Activate the subscription?

With a Code you bought from a website for a greatly reduced price?

If you did then what you bought was counterfeit.

So if you actually want to use Adobe software you will need to purchase a Real Subscription plan from Adobe Directly.

Participant

It was bought online at a discount like Cybermonday's, nothing so special

Adobe Should stop distribution if it doesn't want its partners to sell them

Community Expert

What was the name of the vendor?

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Participant

thanks for the reply, I tried and now it tells me that I have the trial active.

So unfortunately it didn't work

Sign up