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Participant
April 26, 2022
Question

Why can't I cancel my plan?

  • April 26, 2022
  • 2 replies
  • 207 views

Why aren't you helping me with my plan cancellation? I'm done using your services, I need this subscription cancelled and stop getting money from my card for what I'm not using.

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    April 26, 2022

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

     

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ged_Traynor
    Community Expert
    Community Expert
    April 26, 2022

    Moving thread to the Account, Payment, & Plan forum from Using the Community