Skip to main content
Participant
June 12, 2020
Answered

Wrong payment alert

  • June 12, 2020
  • 2 replies
  • 454 views

My previous plan is the one with 712฿/month but it just deducted my credit. According to the price that has changed below May/June, I want to know why the price has increased, please reply me back as soon as possible because i’m willing to cancel it during the term break, thanks.

Regards

Virul

This topic has been closed for replies.
Correct answer Manan Joshi

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

2 replies

John T Smith
Community Expert
Community Expert
June 12, 2020

>the term break

 

Does that mean you have the education plan?

Did you actually read the terms of the plan?

One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

Manan JoshiCommunity ExpertCorrect answer
Community Expert
June 12, 2020

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

-Manan