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SWEETPEAHEIDI
SWEETPEAHEIDI
Participant
June 24, 2015
Question

Authorising Adobe on new ipad - help!

  • June 24, 2015
  • 1 reply
  • 261 views

I have a new ipad and have tried to download previous purchased books. However, at Adobe login I have an error messageI am using the the same account, but had to change the password as had forgotten it. Can anyone help? would be very grateful, Customer care at Adobe pointed me here

Many thanks

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    This topic has been closed for replies.

    1 reply

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    June 25, 2015

    Have you earlier activated ADE using Anonymous account? If, yes, you might have fulfilled the books using that account.

    More info on Anonymous activation, Adobe Digital Editions – Anonymous Activation .

    SWEETPEAHEIDI
    SWEETPEAHEIDIAuthor
    Participant
    July 4, 2015

    ‌hi and thank you for your reply.  i only have 1 account. would my username be different to my ID?

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    July 6, 2015

    This error message will appear if the same book had been downloaded using different account. That is the reason I think, you might have activated ADE earlier by choosing the option Activate without an ID.

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