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petsnaturally
petsnaturally
Participant
November 10, 2014
Question

can't open books since upgrade to yosemite

  • November 10, 2014
  • 2 replies
  • 430 views

I downloaded two books from Elsevier in March this year and now they won't open and I get this message :

Does anybody know if this is a problem created by upgrading my mac to Yosemite

Regards

Peter Culpin

Pets Naturally

London

Process:               Adobe Digital Editions [45293]

Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Identifier:            com.adobe.adobedigitaleditions.app

Version:               4.0.1 (1)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Digital Editions [45293]

User ID:               501

Date/Time:             2014-11-10 17:01:53.533 +0000

OS Version:            Mac OS X 10.10 (14A389)

Report Version:        11

Anonymous UUID:        55E3108E-C3DE-8CA9-A0F1-68CD595384B9

Sleep/Wake UUID:       78544ED1-BF97-4AD5-9E32-B69870D51357

Time Awake Since Boot: 1700000 seconds

Time Since Wake:       950000 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

    This topic has been closed for replies.

    2 replies

    C
    chiragjuneja
    Participating Frequently
    December 8, 2014

    Hi,

    Can you please share some details about the crash you are facing?

    Did you try installing the latest ADE (4.0.2) and checked if this issue is still present?

    Does ADE crashes on all the "acsm/epub" files you open? or some particular one only?

    Did you try to open any other e-book? If no, I will suggest that you right click on the book and open it with ADE and see if it works?

    If ADE still crashes, then please share the latest crashlog as well.

    T
    tk42one
    Participant
    December 10, 2014

    Here's some answers!

    I do have version 4.02.

    Only crashes on some acsm files but have had it happen with more than one file.

    I've gotten others to work fine.

    Right clicking and using "open with" on file itself crashes ADE too.

    I don't want to post the whole crash log here. Very long!

    T
    tk42one
    Participant
    November 29, 2014

    I am also having issues. Finder won't recognize the ASCM files I am downloading from my library. And if I drag a file into the Digital Editions window, most of the time it crashes the application and the book file won't be accessible.

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