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fabiov62986817
fabiov62986817
Participant
February 19, 2015
Question

E_ADEPT_INTERNAL followed by Unable to Erase Authorization. How do I fix this?

  • February 19, 2015
  • 1 reply
  • 237 views

I installed it its been four hours but installed it with the wrong email. My school ebooks are all in another email account, and I am trying to de-authorize ADE and authorize it with the right email account. It keeps on saying it is unable to erase authorization.

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    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    February 20, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    ADE will be deauthorized now.

    Now Authorize ADE again.

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