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yogamommy5
Participant
January 6, 2015
Question

I have tried to download books to my kobo and get an error message that the document is not currently authorized to my adobe ID.

  • January 6, 2015
  • 2 replies
  • 221 views

I have already contacted Kobo who told me to uninstall the ADE 4.0 and install the ADE 3.0.  I've done this, and nothing.  I've erased the authorization for the kobo that was still there, and authorized it again.  Everything is authorized.  I've even tried borrowing a second book and downloading.  These books are showing in my ADE as being in the kobo.  On my kobo ereader device, the icons for the book are black.

    This topic has been closed for replies.

    2 replies

    yogamommy5
    Participant
    January 6, 2015

    The Kobo and the ADE are authorized to the same Adobe ID.  I have double checked everything.

    Dominic Michael
    Adobe Employee
    Adobe Employee
    January 6, 2015

    Did KOBO and ADE is authorized with the same Adobe ID?