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Participant
March 20, 2016
Question

Im want to authorise my computer, but adobe digital won't accept my log in and password, says it has been used before

  • March 20, 2016
  • 2 replies
  • 270 views

I want to authorise my computer, adobe digital won't accept my log inand password, says it has been used before, i have now moderated the password 3 times

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    2 replies

    Nanaky
    Participating Frequently
    March 21, 2016

    lindao38965936 schrieb:

    I want to authorise my computer, adobe digital won't accept my log inand password, says it has been used before, i have now moderated the password 3 times

    Check if you used only Letters and Numbers in you Password. Digital Edition has Problems with Umlauts and special Characters.

    merridithc88
    Participant
    March 21, 2016

    I have the same issue, i get a message saying that my adobe ID had been used before on a differnt computer and wont allow me to use it on my current computer. I had to replace my old computer due to it dying. Any help would be much appreciated.

    Nanaky
    Participating Frequently
    March 21, 2016

    merridithc88 schrieb:

    I have the same issue, i get a message saying that my adobe ID had been used before on a differnt computer and wont allow me to use it on my current computer. I had to replace my old computer due to it dying. Any help would be much appreciated.

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.