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January 11, 2015
Question

Problem downloading: unable to download: error getting license: License server communication problem: E_ACT_NOT_READY

  • January 11, 2015
  • 4 replies
  • 377 views

HOW DO I FIX THIS PROBLEM: E_ACT_NOT_READY  ?

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    4 replies

    Participating Frequently
    October 5, 2015

    My solution on a MacBook Pro with El Capitan

    1. 1. Opened my hidden Library folder

       a. Opened Finder

       b. Pushed & Held “Option” key and clicked “Go” in the title bar (“Library” appeared)

       c. Clicked “Library” while Holding “Option” key

    1. 2. Went to /Application Support/Adobe/Digital Editions
    2. 3. Deleted the “activation.dat file”
    3. 4. Deleted Adobe Digital Editions (I did it with Clean My Mac 3 but you probably won’t need to use it for the deletion)
    4. 5. Emptied Trash
    5. 6. Reinstalled Adobe Digital Editions 4.5
    6. 7. Adobe Digital Editions opened authorization popup, which I filled out
    7. 7. My files now open perfectly
    January 12, 2015

    Also having same problem. No help from the support department. I have tried the possible solution link provided by Chirag and it did not work.

    Participating Frequently
    January 12, 2015

    Try the instructions given in following link:

    http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html

    I hope it helps.

    -Chirag

    mev426
    Participant
    January 12, 2015

    I'm having the same issue! Please let me know if you figure it out!