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vivienw15550862
vivienw15550862
Participant
March 28, 2015
Answered

The error is E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

  • March 28, 2015
  • 1 reply
  • 1227 views

the computer has been authorized and re-download the ebook from kobo,( reset the license already). But still doesn't work.

      This topic has been closed for replies.

      1 reply

      S
      Adobe Employee
      shreyaCorrect answer
      Adobe Employee
      March 30, 2015

      Error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

      vivienw15550862
      vivienw15550862Author
      Participant
      March 30, 2015

      Hi, I did everything as the link said.

      Contact with Kobo, reset the license and download the book twice, but still doesn't work.

      Should I erase the authorize computer and do it again? But I am afraid if I do so, the account would be useless anymore. I only have one device and one account.

      REALLY need your help. The book I need to read is very important for my coming course.Thanks a lot. 

      Viv

      S
      Adobe Employee
      shreya
      Adobe Employee
      March 30, 2015

      Hello,

      "E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER" error comes when you previously downloaded the book with some authorization credentials in ADE.

      Now again if you try to download the book from same download link but current ADE authorization is different, you will receive this error.

      Solutions:

      1. Make sure ADE is authorized with same credentials, as it was authorized when book was downloaded for the first time.

      Then this error will not come.

      or

      1. Contact your ebook provider mentioning the problem, and get a new download link for the same.

      Thanks

      Hope this works !!

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