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57kris57
Participant
May 22, 2016
Question

Unable to authorize

  • May 22, 2016
  • 1 reply
  • 173 views

I have digital editions on my desktop.  I then put it on my laptop.  I am unable to open my e-books on my laptop as I am unable to authorize.  I have followed the posted instructions but nothing is working.  Help please.

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    May 23, 2016

    Which error message you get when you try to authorize?

    5
    57kris57Author
    Participant
    May 24, 2016

    It says: Activation Server Error

    Code: E_AUTH_NOT_READY

    Digital Editions encountered an error on the activation server.

    Thanks

    Kris

    Nanaky
    Nanaky
    Participating Frequently
    May 25, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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