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ginna dean
Participant
April 15, 2016
Question

when I try to Authorize my new laptop, I get msg:"ACTIVATION Server eror; e_auth_not_ready". So i can't load new books, etc. Can anyone help

  • April 15, 2016
  • 1 reply
  • 214 views

I had to buy a new computer.  When I attempt to authorize it, I am told that it is "authorized without an ID."  Therefore I cannot load library books to my digital reader.  When I attempt to continue to add my Adobe ID to the laptop, I get msg:  "Activation Server error:  e_auth_not_ready."

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1 reply

Nanaky
Participating Frequently
April 19, 2016

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.