Skip to main content
M
marys1488461
Participant
August 12, 2018
Answered

Activation / Serial code for PS Elements 13

  • August 12, 2018
  • 2 replies
  • 406 views

Sorry for the basic query on PS Elements 13. I have the box and disc. I have an activation code starting with ADBOOPHxxxxxxxxxxxx   [19 characters in total] and what I think is serial code serial bar code  18 digits long. Adobe Help page states it must be 24 digits serial code, does not exist on the packaging.  No codes on original disc . Windows 10. There is a PN code  8 digits also on box.  Have new PC and wish to reinstall as I am a 'light user' on the software .  Many many thanks to anyone who can assist . Mary

@

This topic has been closed for replies.
Correct answer Govardhan.V

19 digit number you are referring is the product code , please refer below link :

Help with redemption codes

Serial numbers, redemption codes, and product codes | Student and Teacher editions

For any further assistance ,Please contact Adobe Support  :

Contact Customer Care

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 13, 2018

marys1488461  wrote

Have new PC and wish to reinstall as I am a 'light user' on the software .

A redemption code may only be used once to get a serial number.

Did you save the serial number from the original installation?

See here, too:

Find your serial number

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
August 12, 2018

19 digit number you are referring is the product code , please refer below link :

Help with redemption codes

Serial numbers, redemption codes, and product codes | Student and Teacher editions

For any further assistance ,Please contact Adobe Support  :

Contact Customer Care

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices