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Inkquill
Participant
December 24, 2019
Answered

Adobe Application Manager (and upgrading to Catalina)

  • December 24, 2019
  • 3 replies
  • 5179 views

So with OS X Catalina 10.15.2 on its way and also the fact that Adobe says the CC 2020 set is Catalina compatible, I am a bit confused on what to do with the fact that even with the most updated software, Adobe Application Manager -- AAM -- is still 32-bit. From what I read, it sounds like it is still pretty embeded in the running of CC in terms of licence management and installing.

 

Clearly people are using Creative Cloud now on Catalina, but I am wondering about the update process as it relates to this wrinkle with AAM. I only have installed the most uptodate Createive Cloud.

 

I read everything in this other thread (https://community.adobe.com/t5/get-started/64-bit-catalina-upgrade/td-p/10634196 and https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html), but neither gave a clear answer with respect to AAM.

 

That said, my direct question is:

 

1) What is up with this?

 

2) How do I safely update from Mojave to Catalina? (or is CC even ready for updating)

  • Do I have to completely clearn uninstall CC and adobe before update, and then reinstall?

 

Thank you!

This topic has been closed for replies.
Correct answer assause

Since macOS 10.15 itself has not yet been operated stably, it is impossible to use it stably at this time.
Wait a few months and use the information on the news site to determine when to upgrade.

3 replies

K
knute39856443
Known Participant
January 2, 2020

Hello Mr. Inkquill,

I have the same problem and I don't dare yet to upgrade to Catalina. What I found out until now is the following: The programme "Clean myMac" identifies all 32bit programmes including the Adobe Application Manager and als som (old) uninstallers. With this programme it should also be no problem to deinstallate these 32bit programmes. Recent updates of Creative Cloud working with Catalina cannot work with a 32 AAM anyway - at least I suppose so. 

assause
Community Expert
assauseCommunity ExpertCorrect answer
Community Expert
December 24, 2019

Since macOS 10.15 itself has not yet been operated stably, it is impossible to use it stably at this time.
Wait a few months and use the information on the news site to determine when to upgrade.

Tacafy大尉
Tacafy大尉
Legend
December 24, 2019

Good evening, CM-Inkquill.
Products after CC2019 use an authentication and update process that does not use AAM.
1) As you already know, Catalina seems to be an alternative to the elimination of support for 32-bit applications, but it seems that some troubles are occurring.
2) There are many cases where people who have updated to Catalina in a forum post are having trouble trying to use CC. As you can see (especially if you have used a product before 2018 that used AAM), it seems less trouble to completely uninstall, update to Catalina, and then reinstall.

Click here for complete uninstall procedure

Use the Creative Cloud Cleaner Tool to solve installation issues

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