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jimc27073507
jimc27073507
Participant
October 29, 2020
Question

Adobe Creative Cloud Uninstall

  • October 29, 2020
  • 1 reply
  • 172 views

I sent this email the other day to someone's name I had in escalated customer support from a previous issue that wasn't resolved by regular customer support.  This team hasn't gotten back to me and this issue is very frustrating.  Here is what I sent:

 

Hi,

I just left a message with your team.  I had her name and number from previous needs to contact a support specialist with Adobe after not getting satisfaction from the regular customer service team.

I'm a very basic Adobe user.  I only use Adobe Photoshop Elements for the Mac and the free Adobe Acrobat Reader.  Recently I purchased an external hard drive that had the Adobe Creative Cloud as a trial installation.  I installed it, found it not really necessary for me, and don't want it anymore.  I believe it is interfering with my Mac and other programs because often out of nowhere it will launch and interrupt me trying to launch other programs.  I tried to uninstall it with the official Adobe Creative Cloud uninstall app in the Creative Cloud folder I have, but when I attempt to uninstall it, it tells me I can't be cause I have programs running that require it.  I had Photoshop Elements and Reader long, long before I had the Creative Cloud trial, so I should be able to uninstall it without it affecting the other programs I rightfully have.  Can you please advise or have someone contact me (REMOVED home landline) to help me get this program off of my computer.  It literally seems like it has taken over my computer and I really don't want it.

Thanks,

Jim Curland

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 30, 2020

As soon as you install any part of the Cloud, even a trial, it replaces your program management system
-if you plan to keep using a serial number program you should NOT install a Cloud program, not even a trial
-Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

jimc27073507
jimc27073507Author
Participant
October 30, 2020

John,

 

Thanks so much for the info.  The first link, I'll look over to see if there is anything helpful in getting me to where I want to go.  I clicked on the on the other link that has "cleaner tool" in the url and that one was specific to Windows OS.  I'm on a Mac.  That is such a drag that I didn't know that before accepting the Adobe Creative Cloud trial. I would have never done it if I had known it was going to take over my computer and make it very difficult to uninstall it without affecting my previously installed Adobe programs.  I will be getting persistent in contacting the executive relations dept. of Adobe because that is not cool that this does that.  I rightfully have purchased Adobe Photoshop Elements and downloaded the free Reader and there should be no way that another program somehow takes over these previously owned programs and makes it a real pain to get rid of ACC.  Again, thanks for the insight!!!

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