Skip to main content
Participant
March 22, 2020
Question

Adobe Creative Suite 6 Web and Design Premium

  • March 22, 2020
  • 2 replies
  • 152 views

Hello,

 

I hope this email finds you well.

 

I am the new system administrator for my school. We bought a site license for Adobe Creative Suite 6 Web and Design Premium. I have the serial number and the certificate. The previous administrator no longer works for the school system. I am trying to download the software to no avail. I can provide the certificate and the previous administrator's email address. I would like to be able to download a copy of the software that rightfully belongs to our school. I appreciate any help you can give us.

 

Thank you.

This topic has been closed for replies.

2 replies

Legend
March 23, 2020

You need to contact Adobe to get access to the school’s administrator console. This is not an official channel. Retail software will not work. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

John T Smith
Community Expert
Community Expert
March 23, 2020

For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor