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David5CF9
Participant
August 19, 2020
Answered

Adobe Photoshop Bug?

  • August 19, 2020
  • 2 replies
  • 382 views

 I recently purchased the Adobe Photography Plan and now everytime I start up Photoshop there will be a random popop on my screen which blocks me from doing anything with the application, I tried closing the popup but it closes the entire application and I even tried resetting my preferences. Does anyone know a solution to this?

This topic has been closed for replies.
Correct answer Nancy OShea

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
August 21, 2020

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    August 21, 2020

    Looks like the login screen... Does the loading ring spin endlessly?
    Try signing out of the 'Creative Cloud Desktop App' and signing in again - does that help?

    Also, see this page: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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