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TrollTheory
Participant
April 15, 2019
Question

Adobe XD Exit Code 191 (install error)

  • April 15, 2019
  • 1 reply
  • 662 views

I've had this issue since Friday, Below is the troubleshooting steps I've completed as well as a copy of my error.

I have done the following steps listed on the page here: Error code 191 when installing XD on Windows

My last resort was today when I re-installed windows (keeping personal apps and files) made a NEW Admin Profile and the issue still persists.

Ive even attempted using the Adobe cc removal tool and trying again.

My error is listed below.

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.0.12.9

FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.0.12.9). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETR84E2.tmp\1\SparklerApp\SparklerApp.appx
18.0.12.9
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR84E2.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

Microsoft.VCLibs.Desktop.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR84E2.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx


false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

This topic has been closed for replies.

1 reply

Bani Verma
Community Manager
Community Manager
April 15, 2019

Hi TrollTheory,

As you have mentioned you are unable to install Adobe XD as it fails with an error 'Exit code 191', please try the steps shared in the following threads to resolve this issue: ADOBE XD installation error C191  Installer issue with exit code 191

Let us know if this helps.