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December 20, 2018
Question

Altering primary e-mail adress altered creative cloud access

  • December 20, 2018
  • 2 replies
  • 193 views

Hi

For the past months I've been making InDesign docs and stored it in my Creative Cloud. Apparently I am not able to active Creative Cloud on a new e-mail address, even when I just altered the address from my old account. I have no access to older docs anymore and I can't view downloaded fonts in Indesign.

What went wrong and how to solve this?

Thanks in advance.

Sofie

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
December 23, 2018

https://forums.adobe.com/people/sofie+content+plus  wrote

Apparently I am not able to active Creative Cloud on a new e-mail address, even when I just altered the address from my old account. I have no access to older docs anymore and I can't view downloaded fonts in Indesign.

If you create a new account the new account is independent from the old one.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
December 20, 2018