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Simbu87
Simbu87
Participant
May 10, 2019
Question

Amount getting deducted after i cancelled my account

  • May 10, 2019
  • 2 replies
  • 299 views

This is happening every month and am wasting 1 hour to do these chats, are you people are not capable to do this simple issue..  still am getting deducted, why are you charging me the amount after i cancel the account?

This topic has been closed for replies.

2 replies

D
deepikan93230695
Participant
May 11, 2019

I think you should contact customer support or your Adobe Reseller.

Ned Murphy
Ned Murphy
Legend
May 10, 2019

Posting in these user to user forums is not a means of connecting with Adobe support.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 10, 2019

Yes, but after contacting customer care the problem should have been settled.

Simbu87 : please let us know how many times you contacted customer service on this subject?

ABAMBO | Hard- and Software Engineer | Photographer
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