Assets "Checking for update" (forever)

Forum|Forum|8 years ago
August 6, 2017
5 replies
8241 views

The 'Assets' tab on the Creative Cloud Desktop application is always "Checking for update"

Typekit ON/OFF preferences are greyed out.

Typekit fonts are not syncing.

Application installation stay on 99%. After restarting the computer they report as installed.

In the example below Photoshop Illustrator InDesign all hung at 99% and are useable after restarting the computer except Acrobat DC which stuck at 85% and is now usable after restarting the computer.

Things I have tried to fix the issues:

Uninstalled All Adobe applications and reinstalled everything.
Uninstalled everything using 'AdobeCreativeCloudCleanerTool.exe' and reinstalled everything.
Uninstalled just the CC desktop software using 'Creative Cloud Uninstaller.exe' and reinstalled the latest version (proof below).
Spent 30 mins watching support use remote desktop software trying to fix it with no luck.

This topic has been closed for replies.

Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

J

jolietjeff

Participant

Ridiculous uninstall try again fix your bugs adobe with what users pay for creative cloud yearly should be no issues

H

harmjanvandermark

Participant

Exactly the same for me. Tried all suggestions from above too but without any luck. The Adobe help desk is trying to help me out on this subject now but without any succes either after to sessions.

Weird thing is I work with the same adobe ID on both my laptop and my desktop for years now. On my laptop it is still works fine.

It must be something in the system that is damaged or missing out after the last system update. It started in July and hasn't been solved so far.

Aureliu

Inspiring

I had the same problem here (uninstall/clean/reinstall). The wheel was still spinning at 99%.
I waited for about 10 minutes, then I turned off my antivirus (avast). And suddenly it was working. I don't know if I just had to wait or turning of the antivirus did the trick.