Skip to main content
H
haimza
Participant
March 13, 2019
Answered

Can't install anything from adobe

  • March 13, 2019
  • 1 reply
  • 275 views

Hey everyone,

I just bought a license for acrobat dc PRO but when i tried to install the program as a standalone it crashed during installation and gave back the error P4.

Then i tried removing everything using the cleaning tool and windows tools and removed all of the personal files and registry that might have been written.

I tried installing the creative cloud, but it keeps loading  up to a point i receive a message telling me to quit or repair the program but i keep getting this message even if i repair.

I have tried all of these with the antivirus and firewall disabled and through the administrator account.

any help would be much obliged

best regards,

.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Haimza,

As you have mentioned you have tried to manually remove everything related to Adobe to resolve error P4 however, you are still unable to install the apps successfully.

There is a possibility that in this process some Adobe folders were still left in your machine and are now corrupt. To confirm that everything was successfully removed I would recommend you to perform a manual cleanup again by following the steps given here: Reactivation error unresolved after receiving new serial number from Adobe

Let us know if this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
March 13, 2019

Hi Haimza,

As you have mentioned you have tried to manually remove everything related to Adobe to resolve error P4 however, you are still unable to install the apps successfully.

There is a possibility that in this process some Adobe folders were still left in your machine and are now corrupt. To confirm that everything was successfully removed I would recommend you to perform a manual cleanup again by following the steps given here: Reactivation error unresolved after receiving new serial number from Adobe

Let us know if this helps.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices