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Known Participant
March 5, 2019
Answered

Can't Uninstall older versions of CC 2015 Bridge and Illustrator

  • March 5, 2019
  • 3 replies
  • 4557 views

Both Apps are in my Program files folder on Windows. I am able to run them.

I cant see them in Creative Cloud to uninstall them.

I tried removing the most current versions which was successful however older versions still do not appear.

I tried the Adobe Cleaner tool.. it also doesn't see these programs

If I use the Windows Add Remove Programs  - It opens Creative cloud and attempts to remove the programs. No errors... few seconds later CC returns to normal and programs remain.

Can I remove manually somehow?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

No I do not

Get Outlook for iOS<https://aka.ms/o0ukef>


Ok, I am sorry, but I am out of suggestions as to how the uninstallers for CC 2015 applications were removed.  Please begin a chat session at Contact Customer Care so that direct assistance can be provided to remove the applications.

3 replies

David__B
Adobe Employee
Adobe Employee
March 12, 2019
A YazbekAuthor
Known Participant
March 13, 2019

BUMP... DIDNT HELP

kglad
Community Expert
Community Expert
March 14, 2019

contact support.

A YazbekAuthor
Known Participant
March 12, 2019

Thanks for the reply.. I have checked the Preferences and I have "Show Older Apps" checked.. still doesnt show.

When I try and uninstall using windows control panel "Uninstall Program" it opens the Creative Cloud Dialog and begins the uninstall... lasts a few seconds and then .... zip,, nothing happens

kglad
Community Expert
Community Expert
March 12, 2019

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad
Community Expert
Community Expert
March 6, 2019

check your preferences to make sure you've ticked, show older apps.