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Lightdave
Participant
April 6, 2019
Answered

Can't use apps. Stuck in a verifying ID loop

  • April 6, 2019
  • 1 reply
  • 758 views

Hello,

I tried contacting support to deal with this and got as far as signing out and back in again.

Every time I open after effects or Premiere it tries to verifying my account... only it doesn't it just keeps reloading the screen. When I close the screen down it closes the whole application. I've tried logging out of the adobe CC app and logging in via the app and the same thing keeps happening.

I've attached a picture. I'm starting to panic as I've got a lot of deadlines next week.

It has started since I tried clearing some space on my drive and I uninstalled old versions of the programs.

If anyone has got any ideas to get this fixed that would be amazing.

cheers, David

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 7, 2019