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victoriaa73042580
victoriaa73042580
Participant
January 18, 2019
Answered

Cancelled free trial but trying to bill me for annual plant subscription?

  • January 18, 2019
  • 1 reply
  • 231 views

I signed up for the free trial, and cancelled the day it was due to roll over to the normal plan. However, I've been informed Adobe have tried to take payment for it and say my account is active - on an annual plan? There doesn't appear to be any place to actually CANCEL the plan either - can't find anything or get through to anyone on Twitter etc.

Has anyone else had any luck?

This topic has been closed for replies.
Correct answer Abambo

If there was a payment issue, the cancel button is not available. You need to Contact Customer Care to solve the problem.

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 18, 2019

If there was a payment issue, the cancel button is not available. You need to Contact Customer Care to solve the problem.

ABAMBO | Hard- and Software Engineer | Photographer
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