Cannot access Adobe Servers

Forum|Forum|7 years ago
December 13, 2018
2 replies
586 views

When I try to update either Lightroom Classic CC or Photoshop CC on my Mac, I cannot access the Adobe Servers. I am asked to check the Firewall and time settings on my computer. If I turn off the Firewall, nothing changes and the time and date are set correctly.

I am able to update both programs on my Windows 10 computer.

I've not been able to connect with any individual within Adobe for help. Does anyone have a suggestion?

Lowell

Creative Cloud

This topic has been closed for replies.

Correct answer Abambo

Sorry, I do have no answer for you for the moment except to ask Customer Care: Contact Customer Care

aungkaungm41919712

Participant

Hi

Abambo

Community Expert

Obviously, the problem is on your Mac if, on the same network, you can access the Adobe network (however, binaries are different so there may be a slight difference).

May be you could try the direct links to the servers: https://prodesigntools.com/adobe-cc-2018-direct-download-links.html .

ABAMBO | Hard- and Software Engineer | Photographer

P

PhyslabAuthor

Participant

Abambo,

I selected the direct link, downloaded the latest Photoshop CC, but the installer would not open the program. I reset my password, but now Adobe will not recognize my user name and new password. Hmm.

Lowell

Abambo

Correct answer

Community Expert

Sorry, I do have no answer for you for the moment except to ask Customer Care: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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