Cant install Creative Cloud in macOS Catalina 10.15.6

Forum|Forum|5 years ago
August 20, 2020
1 reply
409 views

Brand new mac. Restored time machine document and user stuff from old mac. I cant install Creative Cloud in macOS Catalina 10.15.6. It says "Another installer is currently running, etc.... Error code: P81". I've tried so many times. No other installers running! Please help.

If I have to I can even try the manually uninstall every hidden file for adobe. I just need to know how.

This topic has been closed for replies.

AxelMatt

Community Expert

Do you have tried to reboot your machine and then start the installation?

To remove hidden files you can use the Adobe Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

R

robertnzanaAuthor

Participant

Yes. The only "installation" found was "Fix Host File". So I couldn't do anything.

I was on with adobe support for over 2 hours last night. They even remoted into my achine. They ran this tool, had me reboot several times, had me try creating a brand new admin login and try the installations, uninstallations, running this tool, etc.... I always got the error no matter what. Do you think this is incompatible with Catalina 10.15.6? I could download Lightroom from the AppStore but I didn't see Lighroom CLASSIC or Photoshop there!

What can I do next?

Govardhan.V

Participating Frequently

Have you tried Safemode?

https://support.apple.com/en-gb/HT201262

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