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riddlenz
Participant
May 4, 2019
Question

Changing payments from one country currency to another

  • May 4, 2019
  • 2 replies
  • 812 views

I set up an account in New Zealand for Muse and the photographic package in order to provide a website for a friend.  It was paid locally in NZ currency.

I am now back in the UK and would like to pay in Pounds and be able to use everything I have in Cloud here.

The technician has advised that I have to set up a new UK account with a new email address and cancel the NZ subscription set up under the old email address - an address I still use and have done so for many years. 

I have been advised that if I do this, I can still have access to my files in Cloud. I don't see how that is possible given it was set up with different information?  If I need to work on the website I created in Muse, how do I get that information back as I can't see anything that would move one account from the other?  Have I missed something here as I can see no linkage?  Please advise.

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2 replies

Abambo
Community Expert
Community Expert
June 17, 2019

That’s bad advice of the customer service as there is a possibility as shown by 02GEEK !

All other solutions would not work to your satisfaction.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
June 17, 2019