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sheilan35960058
Participant
November 22, 2019
Question

Creative Cloud App installation hang stalling at 42%

  • November 22, 2019
  • 1 reply
  • 122 views

Fresh installation of Windows 10 (64 bit),  fully updated. Firewall and Anit-virus disabled. Creative cloud installed and updates itself. When I try and install any of my apps from CC they stall at 42%. I have read and followed every post that I could find but to no avail, so that's when I decided to start over with only the OS installed. It helped but only in that the Creative Cloud installs and updates itself but now the apps won't install. I have contacted customer chat for help and they say my internet may be too slow. Which is not the case...

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 22, 2019

Shielan35960058, thanks for starting a separate public forum discussion, this one specific to the errors you are facing.  As a next step, please review the install log files, using your favorite editor, to determine the error that is preventing installation.  For more information on how to locate the errors that are blocking the install process, then see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

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