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T
thomasw54215209
Participant
March 25, 2020
Question

creative cloud install failing, unable to backup files. 5.1.0.407 released 3/24/2020

  • March 25, 2020
  • 1 reply
  • 1426 views

Downloaded new CC 3 times, install failed 4 times (including forced install), now cannot uninstall CC from the windows 10 x64 control panel since it cannot find uninstall..exe.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 25, 2020

Thomasw54215209, it looks like you have an individual membership, but the e-mail address you used seems to belong to an organization.  Do you own and manage the computer and network that you are attempting to install the Creative Cloud applications on?

T
thomasw54215209Author
Participant
March 25, 2020

yes, I have my own personal website domain - vikingsail. Also tried to install again and getting same error still.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 25, 2020

Ok, thanks, Thomas.  You can use the process listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html to remove any currently install Adobe CC applications.  If you continue to encounter errors then please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

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