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simfreak
simfreak
Participating Frequently
April 7, 2020
Question

Creative Cloud Not Workimg Recurring problem - PC

  • April 7, 2020
  • 1 reply
  • 641 views

For several weeks now I have had issues with Creative Cloud (CC)    The app either does not allow me or update any programs, though it says updates are available, or it just doesn't load at all and gives me an error.  I have used the repair feature, which when it works, seems to only work for a couple of days...still not updating though.  Then it wants to be repaired.  Or I have uninstalled and reinstalled and that doesn't do much either. I hope if your team is working remotely you can address this problem, as there are days that I waste an hour or more just trying to reinstall or repair CC to get my programs to work.

 

When I go to the website, it doesn't seem to recognize that I have anything at all installed...so not much help there.

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 7, 2020

Simfreak, what happened to the computer a couple of weeks ago?  Did you install or update any installed security or utility software?  What operating system are you using?

 

Please check the install log for any specific fatal errors and update this public forum discussion. You can find information on how to locate the fatal errors at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

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