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Joseph Morlan
Participating Frequently
April 4, 2020
Question

Creative Cloud won't update (error code 146)

  • April 4, 2020
  • 1 reply
  • 544 views

I keep getting Error Code 146 when updating Creative Cloud. I'm using Windows 7 32 bit ESU. I've tried to install the program from scratch and the version that supports 32 bit is the same as the version I have now. But when installed it tells me there is an update available which goes to 99% and then fails with Error Code 146. I believe it is trying it install a 64 bit version which is why it fails. Please advise. 

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1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 4, 2020

Take a look here: https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
J
Joseph MorlanAuthor
Participating Frequently
April 5, 2020

Thanks but I've been to that page many, many times.  I definitely have the latest version which is the latest 32 bit version and that it is saying I have an update in error.  Software does not seem to  realize I'm on a 32 bit system.  

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 5, 2020

Have you checked all possible solutions that are included on the page?

If yes and nothing helps  I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

use the desktop app to install your cc programs/trials

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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