Creative Suites CS6

Question

I lost everything on my computer - everything. I had to re-install CS6 Design Standard which I previously paid for and have the serial numbers. After launching the application I was asked for serial number but it didn't work. "Serial Number you provided is valid, but a qualifying product could not be found on this computer". I paid for CS6 but it want me to choose under the "Select a product" CS 5.5 (or others), yet the same serial number does not work.
 
Anyone else having these problems? Solution?
 
On a Mac, 10.14.6
 
[Moved from Community Help (which is about the forums) to a better forum... Mod]

John T Smith · Answer

>qualifying product could not be found on this computer

That means that you bought a lower cost upgrade version, not the more expensive full version

You need to provide the serial number of your qualifying program

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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