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Participant
December 30, 2019
Question

CS 5.5 Extended (Teachers & Students)

  • December 30, 2019
  • 3 replies
  • 494 views

Hello dear Community, I bought a few years ago the adobe creative suite master collection 5.5 (teacher & students edition) 

 

I now bought a new MacBook and one of the install CDs don't work for some reason. No scratches or dirt on the cd. I still got my serial key but I can't install the whole collection.

 

I couldn't find a download link for that version on the adobe website. It seems there has been some updates. Where can I find the download link?  it's really urgent and I need help asap!

 

thanks in advance guys 

Mo

This topic has been closed for replies.

3 replies

Known Participant
December 30, 2019

Apparently they are not providing any support of any kind for creative studio software anymore as of may 2019. 

John T Smith
Community Expert
Community Expert
December 30, 2019

That is correct

 

The Adobe employee who advises volunteer helpers (I am one) said this on 12-18-19
"Adobe employees will no longer be engaging with Creative Suite customers to provide support via chat, phone, or social media"

John T Smith
Community Expert
Community Expert
December 30, 2019

There is no solution here... Adobe has removed the CS6 and earlier links for all downloads except for those people who bought a download direct from Adobe... and those downloads do NOT include the education version

 

>someone from the adobe staff is linking to a website

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

John T Smith
Community Expert
Community Expert
December 30, 2019

There is no link to download the education version, only the regular version that will not work with your serial number

 

Take your disc to another computer... if it will read, copy everything to a flash drive... BUT, I don't know how you would tell the old installer to look at a flash drive instead of the disc drive

madebymeAuthor
Participant
December 30, 2019

I already tried another computer. Same result.  There is another post with the same problem and and someone from the adobe staff is linking to a website .... Somehow there must be a solution for this.