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morenab
morenab
Participant
March 4, 2019
Answered

deactivating the license from a dead laptop

  • March 4, 2019
  • 1 reply
  • 678 views

hi,

i have a cs6 license installed on an old laptop, that is now dead - no way to turn it on anymore! - and need to reinstall it on the new one, but first i need to deactivate the license from the old one: how can i proceed?

thank you

    This topic has been closed for replies.
    Correct answer kglad

    try installing.

    if you see an excess activation count, you can deactivate from the account used to purchase or register cs6, https://accounts.adobe.com or contact adobe support and request an activation count reset.

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 4, 2019

    try installing.

    if you see an excess activation count, you can deactivate from the account used to purchase or register cs6, https://accounts.adobe.com or contact adobe support and request an activation count reset.

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

    morenab
    morenabAuthor
    Participant
    March 4, 2019

    wow, very quick!

    i tried to deactivate it by myself following your instructions, but can't find where to do it, so i think i will wait until tomorrow morning and ask for assistance

    thank you for your help

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 4, 2019

    you're welcome.

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