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robinn10678575
robinn10678575
Participant
August 17, 2018
Answered

double bill

  • August 17, 2018
  • 2 replies
  • 349 views

I have in my account only one product (Photoshop) but it is twice in payment put my guess is that I have ordered the produnkt twice but how can I reverse this?

Best regards

robin

This topic has been closed for replies.
Correct answer Kanikas

Hi Robin,

I see you have an active Photography subscription under the same ID as you are using with forums. This was purchased a month ago. On the same date, you had purchased the same subscription, however, on a different email ( Shared in a private message). Kindly cancel one of the subscriptions to make sure you are not being charged twice.

Please use the link for cancellation: How to cancel your Adobe Creative Cloud plan or membership

You may also Contact Customer Care for help and support.

Feel free to update this discussion for any other questions. Hope this gets resolved soon.

Thanks

Kanika

2 replies

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
August 17, 2018

Hi Robin,

I see you have an active Photography subscription under the same ID as you are using with forums. This was purchased a month ago. On the same date, you had purchased the same subscription, however, on a different email ( Shared in a private message). Kindly cancel one of the subscriptions to make sure you are not being charged twice.

Please use the link for cancellation: How to cancel your Adobe Creative Cloud plan or membership

You may also Contact Customer Care for help and support.

Feel free to update this discussion for any other questions. Hope this gets resolved soon.

Thanks

Kanika

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
August 17, 2018

Moved to Adobe Creative Cloud​

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