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andrém12624616
andrém12624616
Participant
March 16, 2016
Answered

Download Error 126 in MAC OS?

  • March 16, 2016
  • 5 replies
  • 3348 views

I'm trying to install the Experience Design, but I always have the same error:

Then "Learn More":

When I click in "More Information", returns a html page with this information:

Does anybody knows?

This topic has been closed for replies.
Correct answer Preran

Upgrading to El Capitan has resolved this issue for some users. However, if you would prefer using Mac OS 10.10 or later, please share your log files with us. Upload them to a shared location such as your creative cloud folder and share them with us. You could send me a private message by clicking my profile picture and using the Message button.

Log collector tool: Adobe Creative Cloud Log Collector Tool

5 replies

H
Hana Saleh
Participant
June 22, 2020

Hi the adobe cloud is giving me an "update" option to aftereffects however i dont even have the app installed. It's telling me error 126 and I tried everything. upgraded to el capitan. however when i uploaded photoshop it worked. what do I do?

systema71048831
systema71048831
Participant
March 16, 2016

Thank you. That did it. I was on 10.10.5. Upgrading to El Capitan allowed me to download the Adobe apps.

Preran
Community Manager
PreranCommunity ManagerCorrect answer
Community Manager
March 17, 2016

Upgrading to El Capitan has resolved this issue for some users. However, if you would prefer using Mac OS 10.10 or later, please share your log files with us. Upload them to a shared location such as your creative cloud folder and share them with us. You could send me a private message by clicking my profile picture and using the Message button.

Log collector tool: Adobe Creative Cloud Log Collector Tool

jaytactile
jaytactile
Participating Frequently
March 17, 2016

Hi Preran,

I am having the sue as OP andrém12624616

I can't update to to El Capitan right now. I have all other Adobe 2015 Apps installed. I will PM you the logs.

thanks,
Jay

andrém12624616
andrém12624616Author
Participant
March 16, 2016

I solved the problem by updating the MAC OS to El Capitan and it works!!!

Govardhan.V
Govardhan.V
Participating Frequently
March 16, 2016

Glad to hear that you had resolved the issue and thanks for the update.

Mac Tmp folder location :

1) Right click on Finder icon and  select "Go-To" Folder option.
  2) You will get a text box, type-in below command and then hit 'Return' key.

/TMP

It will open TMP folder.   [ On Windows its called Temp folder ]

Preran
Community Manager
PreranCommunity Manager
Community Manager
March 16, 2016

Copying suggestions from a colleague:


  • Delete the contents of the temp directory and try again or try the installation from a different user account.
  • Delete the contents of the temp directory and try again or try the installation from a different user account.

Let us know how it goes.

Thanks,

Preran

systema71048831
systema71048831
Participant
March 16, 2016

Where is the temp directory for Adobe CC installs?

Preran
Community Manager
PreranCommunity Manager
Community Manager
March 16, 2016

From what I know, the temp install files are stored in the appdata/local/temp folder, you will need to show hidden files and directories to see them.

Preran
Community Manager
PreranCommunity Manager
Community Manager
March 16, 2016

Moved your post to the CC download and install forum. The experts here are better placed to help you.

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