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Participant
August 29, 2020
Question

downloading anything

  • August 29, 2020
  • 2 replies
  • 299 views

cbc511f1-c943-4aa7-97b2-2347adce6c11 is a code I recieve after attemting to install both Ps and CC it tells me to authenticate the account then the webpage claimes it is all set and tells me to continue where I left off, when i try to reload webpage I get the above error code pls help Ty.

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2 replies

Peru Bob
Community Expert
Community Expert
August 30, 2020

Check your fiewall.

Try a different browser.

Participant
August 30, 2020

I tried that but each time the installer automatically opens a tab in google and I am unsure how to change that.

Peru Bob
Community Expert
Community Expert
August 31, 2020

Temporarily change your default browser.

Just Shoot Me
Legend
August 30, 2020

What do you mean by CC? the Creative Cloud Desktop app?

 

You need to install that first and then Sign In using the Adobe ID you used to subscribe to whatever subscription plan you purchased. After that you then download the Adobe programs your subscription covers. you do that in, with, the CC Desktop app.

Participant
August 30, 2020

Yes but when I try to install anything the authentication process is halted by an unknown force and I cannot conitine with the installers.