Skip to main content
H
harrison5EDF
Participant
August 29, 2020
Question

downloading anything

  • August 29, 2020
  • 2 replies
  • 299 views

cbc511f1-c943-4aa7-97b2-2347adce6c11 is a code I recieve after attemting to install both Ps and CC it tells me to authenticate the account then the webpage claimes it is all set and tells me to continue where I left off, when i try to reload webpage I get the above error code pls help Ty.

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 30, 2020

Check your fiewall.

Try a different browser.

    H
    harrison5EDFAuthor
    Participant
    August 30, 2020

    I tried that but each time the installer automatically opens a tab in google and I am unsure how to change that.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 31, 2020

    Temporarily change your default browser.

      Just Shoot Me
      Just Shoot Me
      Legend
      August 30, 2020

      What do you mean by CC? the Creative Cloud Desktop app?

       

      You need to install that first and then Sign In using the Adobe ID you used to subscribe to whatever subscription plan you purchased. After that you then download the Adobe programs your subscription covers. you do that in, with, the CC Desktop app.

        H
        harrison5EDFAuthor
        Participant
        August 30, 2020

        Yes but when I try to install anything the authentication process is halted by an unknown force and I cannot conitine with the installers.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices